wildweaselmi Posted January 9, 2012 Share Posted January 9, 2012 You need to create a notification to get emails on submission of a new ticket and at new reply from user. You may do that from :- Staff CP > Home > Notification > New : Type = Tickets Set criteria as follow:- Event : Equal : New Ticket Event : Equal : New Client Reply Under 'Email' Select the appropriate concerned staff member. Quote Link to comment Share on other sites More sharing options...
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