Identifying the ports
- Start the program and try to use its network features. For example, with a multimedia program, try to start an audio stream. With a Web server, try to start the service.
- Click Start, click Run, type cmd, and then click OK.
- At the command prompt, type netstat –ano > netstat.txt, and then press ENTER. This command creates the Netstat.txt file. This file lists all the listening ports.
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- At the command prompt, type tasklist > tasklist.txt, and then press ENTER. If the program in question runs as a service, type tasklist /svc > tasklist.txt instead of tasklist > tasklist.txt so that the services that are loaded in each process are listed.
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- Open the Tasklist.txt file, and then locate the program that you are troubleshooting. Write down the Process Identifier for the process, and then open the Netstat.txt file. Note any entries that are associated with that Process Identifier and the protocol that is used.
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